When will I receive my orders?
- Orders will be consolidated and shipped out every Monday and Thursday. It will usually take 2-3** working days upon shipping out for your orders to reach you. Cut off timings for orders will be 6pm Sunday and Wednesday. Any orders coming in after the cut off timing will be sent out on the next shipment date.
**Do note once the items are shipped, we do not have control of the schedule of the delivery.
How much do you charge for local shipping?
- Orders below $45 will have a $4 delivery fee.
- For orders $45 and above, we will provide free delivery.
Do you ship internationally?
- Currently we only ship to Malaysia, we be charging a flat fee of $10 for shipments to Malaysia. For purchases above $150 we will provide free shipping to Malaysia. We hope to open up international shipping in the future, do check back again.
I bought the wrong colour, can I do an exchange?
- Do contact us via Email only. We will only accept exchanges within 7 days of receiving the item, subjected to product availability. Product must be returned in their original condition and packaging.
There will be a $5 transport fee to be made via PayNow beforehand.
Can I cancel my order after confirmation?
- Once your order is confirmed, we will not accept any cancellation or exchange. All sales are final and we will not provide refunds.
Are your products safe for baby use?
- Yes! Our items are made from food grade silicone as well as BPA free plastics which are safe for everyone in your family.
Can you do customization (i.e. print names/logos)?
- Yes! We can help you to do name engravings on our bamboo cutlery sets!
- We currently offer engravings on our wooden coasters as well! Click here to find our more
- We are still not able to print names onto our other products, but we are currently exploring this avenue. Do keep a look out in the future.
Do you do corporate gifts?
- Yes we are committed to deliver meaningful customised gifts. Do email us directly at email@example.com and we will get back to you 1-2 working days.